Refund & Cancellation Policy

Last updated: April 7, 2025

JsdBiz,operated by JSD TRAVELS LLC is an independent visa support service provider and is not affiliated with any embassy, consulate, or government authority. Our service charges may include both government fees and additional processing fees for assistance and documentation support.

Once you have submitted your application with us, it is assumed and agreed that we will begin the submission process within the timeframe indicated during your application.

Refund Eligiblity

If you cancel the service you may be entitled to a refund.

Applications cancelled within 2 hours of payment are eligible for a full refund.
Rush and urgent applications are not eligible for cancellation, as processing begins immediately and associated fees are paid to relevant authorities.
For cancellations made after 2 hours and before processing begins, a service charge of $25 per applicant will be deducted.
Once an application has been processed or submitted to the immigration authorities, it cannot be cancelled as government fees are non-refundable.
No cancellation or refund will be issued unless an official request is made. If documents are pending, the applicant must either submit the required documents or send a written cancellation request.

To request a cancellation or refund, please send an official email to [email protected]. If any documents are pending, you may either provide the required documents or include a cancellation note in your email request.

Processing fee refundable in case of visa rejection.*

At JsdBiz, we recognize that the visa application process may involve uncertainties. To support our applicants, we offer a refund of the processing fee (excluding government fees) in cases where the visa is rejected, provided the refund conditions are met. Please note that this refund policy does not apply to certain visa types such as Australia Subclass 600, Tanzania Business Visa, New Zealand Regular Visa, sticker visas, and others as specified in our refund policy.

What This Means for You:

Separate Fees: Please note that the processing fee and government fee are two distinct charges. We only refund the processing fee, which covers our services in assisting you with your visa application. The government fee, which is paid to the government authority, is non-refundable as per standard regulations.

Conditions for Refund:

To qualify for the processing fee refund, your visa must be rejected for reasons unrelated to your personal background or insufficient documentation. Specifically, the refund applies if:

Your application is denied due to issues such as processing delays, administrative errors, or incorrect procedures.
You have provided all required documentation as specified in our application guidelines.

Important Considerations:

Customer Background: Refunds will not be issued if the rejection is based on factors related to your personal background (e.g. prior visa violations, overstaty, lack of documents, criminal records).

Insufficient Documentation: It is crucial to ensure that all necessary documents are submitted correctly and in full. Refunds will not be granted for rejections stemming from missing or incomplete documentation.

Processing Timeline

Our timeline for visa processing is clearly mentioned on our website. We advise you to review this timeline thoroughly before submitting your application. We cannot cancel the application if you plan to travel before the mentioned timeline, as our team processes the application and pays the requisite charges.

How to Request for Refund :

If you wish to request a refund, email us at [email protected] indicating the following:

Your reason for the request.
Your full name (as appears in your passport).
Your unique transaction ID.
The email used to make the registration on this website.

All refund requests will be evaluated within 72 hours. If in case a refund is approved, $35 cancellation/refund charges will be applied per applicant.

Refunds are typically processed within 5-7 business days after approval. The refunded amount will be credited back to the original method of payment used during the application. Please note that it may take additional time for your bank or card issuer to post the refund to your account.

In the event of a duplicate payment or an overcharge, we will process a full refund of the excess amount. Please contact us immediately if you notice any discrepancy in the billing.

Dispute/Chargeback Policy

At JsdBiz, we are committed to ensuring transparency and fairness in our visa application services. To maintain this standard, we have outlined our policy regarding disputes and chargebacks for your reference:

Important Points to Note:

A dispute or chargeback will not be considered valid unless a refund request is officially submitted via email to [email protected].
In cases of unwarranted chargebacks, JsdBiz may temporarily pause service delivery and will work with you to resolve the matter.
If a dispute or chargeback is initiated, we may share relevant records—such as confirmation of service and communication history—with the payment processor to help resolve the matter.

If you have concerns about your application or payment, we encourage you to contact us directly at [email protected] for prompt assistance.

For any additional information or questions regarding our refund and cancellation policy, please do not hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our services.

JsdBiz aims to provide a transparent and supportive experience throughout your visa application process.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: [email protected]