Last updated: April 7, 2025
JsdBiz, operated by JSD TRAVELS LLC, is an independent visa support service provider and is not affiliated with any embassy, consulate, or government authority. Our service charges may include both government fees and additional processing fees for assistance and documentation support.
Once you have submitted your application to us, it is assumed and agreed that we will begin the submission process within the timeframe indicated during your application.
If you cancel the service, you may be entitled to a refund.
While our team initiates processing immediately to help meet typical turnaround times, visa approval timelines are controlled solely by the respective immigration authority. Delays due to immigration review, verification checks, customer background, nationality, peak volumes, public holidays, or document validation do not qualify for a refund. As outcomes and timings rest with immigration, the processing fee is non-refundable in such circumstances.
If an application is referred to an Embassy/Consulate or placed under further review (e.g., additional documents, biometrics, interview, or manual assessment), no refund will be processed. Such referrals are determined by immigration based on factors like nationality, travel history, and security checks, and fall outside our control. Our service obligations are fulfilled at submission and outcome relay stages.
Where required documents are not provided, are incomplete, or there is no response within the requested timeline, the application cannot proceed and no refund will be processed. If cancellation is requested within the permitted window before submission, only applicable service/cancellation charges will be deducted as per policy. Once submitted to immigration, government fees are non-refundable.
No refund will be processed in cases where the customer, after submitting an application with JsdBiz, subsequently obtains a visa directly through immigration, another agent, or on arrival. Our services are not intended to act as a backup or duplicate option once an application is already in process. As immigration authorities do not refund government charges once an application has been lodged, customers must avoid submitting multiple applications simultaneously. Refunds cannot be issued under these circumstances.
To request a cancellation or refund, please send an official email to [email protected]. If any documents are pending, you may either provide the required documents or include a cancellation note in your email request.
At JsdBiz, we recognize that the visa application process may involve uncertainties. To support our applicants, we offer a refund of the processing fee (excluding government fees) in cases where the visa is rejected, provided the refund conditions are met. Please note that this refund policy does not apply to certain visa types such as Australia Subclass 600, Tanzania Business Visa, New Zealand Regular Visa, sticker visas, and others as specified in our refund policy.
Separate Fees: Please note that the processing fee and government fee are two distinct charges. We only refund the processing fee, which covers our services in assisting you with your visa application. The government fee, which is paid to the government authority, is non-refundable as per standard regulations.
To qualify for the processing fee refund, your visa must be rejected for reasons unrelated to your personal background or insufficient documentation. Specifically, the refund applies if:
If you wish to request a refund, email us at [email protected] indicating the following:
All refund requests will be evaluated within 72 hours. If a refund is approved, USD 35 cancellation/refund charges will be applied per applicant.
Refunds are typically processed within 5–7 business days after approval. The refunded amount will be credited back to the original method of payment used during the application. Please note that it may take additional time for your bank or card issuer to post the refund to your account.
In the event of a duplicate payment or an overcharge, we will process a full refund of the excess amount. Please contact us immediately if you notice any discrepancy in the billing.
At JsdBiz, we are committed to ensuring transparency and fairness in our visa application services. To maintain this standard, we have outlined our policy regarding disputes and chargebacks for your reference:
If you have concerns about your application or payment, we encourage you to contact us directly at [email protected] for prompt assistance.
For any additional information or questions regarding our refund and cancellation policy, please do not hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our services.
JsdBiz aims to provide a transparent and supportive experience throughout your visa application process.